Logistics
DELIVERYINFORMATION
All lead times run from order acceptance (not submission) and are given in working days. Orders are glazed at our UK lab and delivered to your registered practice address. Quoted times may vary during peak periods.
Dispatch & Turnaround
Accepted orders are glazed and dispatched within 24–48 hours. Frame-only and stock orders are typically dispatched sooner. Orders accepted before 12:00pm begin processing the same working day; orders accepted later, or at weekends and on bank holidays, begin processing the next working day.
Typical Delivery Times
• Single vision (1.50–1.67): 3–5 working days • Bifocal / progressive: 5–7 working days • Photochromic / polarised: add 1–2 working days • Surfaced / bespoke lenses: 7–10 working days • Frame only (no glazing): 2–3 working days
Couriers & Tracking
All orders are dispatched via tracked courier to your registered practice address. Tracking details are emailed to you on dispatch so you can follow your order through to delivery.
Delivery Area & Charges
We deliver to mainland UK. Delivery charges, where applicable, are agreed as part of your partner account terms. For offshore, Highlands & Islands, or international delivery, please contact us.
Customer-Supplied Frames
For glazing-only orders where you send us your own frame, the lead-time clock starts when we receive the frame — not when the order is placed.
Delays & Missing Deliveries
If your order has not arrived within the expected time, or a tracked parcel shows as delivered but has not been received, contact us at info@theglassesbasket.com and we will investigate promptly.